Policies and Procedures
Customer Code of Conduct
Equal Opportunities and Equity
Child Protection
Code of Ethics
Customer Code of Conduct
All participants taking part in a swimming lesson
must:
• arrive on time - swimmers may not be admitted to the class if
they have missed the warm up.
• have used the toilet before the start of the lesson (and be
wearing a swim nappy if appropriate).
• have blown their nose if needed before the start of the
lesson.
• have long hair tied up or wear a swimming hat.
• dress appropriately - long shorts are not conducive to
effective swimming and hinder progress.
• not wear jewellery - including watches.
• if possible use the shower both before and after the
lesson.
• store their clothes in a locker - please do not leave your
clothing in a cubicle or on poolside.
• not run on poolside.
• wait until greeted by their teacher and advised they may enter
the water.
• not eat chewing gum during the lessons.
• at all times pay attention to the teacher.
Parent / Guardian Code of Conduct
• If your child is under 8 you must remain in the building (and
be easily contactable) at all times during the swimming lesson.
• Please be available to take your child to the toilet if
required during the session.
• If you need to speak with a teacher about an issue, please
first contact reception. Who will take your message and pass it
onto the teacher, if it is urgent it will be passed on immediately,
otherwise your teacher will contact you after they have finished
teaching - please leave a contact telephone number.
• Children may swim after their lesson if a casual swimming
session is available - all children under 8 must be accompanied by
a paying adult in the water at all times.
• If your child has been or feels ill, suffered sickness or
diarrhoea etc. in the past 48 hours please consider that it may be
better for your child not to attend their lesson this week.
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Equal Opportunities and Equity
Equal opportunity is about celebrating difference and diversity
and as such providing a swimming structure that can respond to this
in a proactive and positive manner'.
Aquaterra Leisure is totally committed to the principles and
practice of equal opportunities across all of its aquatic
disciplines, both as an employer, provider and as a facilitator of
such practices. In our work we will advocate our policies and make
every effort to ensure that all participation has equity at its
core.
Swimming is a 'sport for all'. It can and should be enjoyed and
made accessible to everyone and to achieve this:
Aquaterra Leisure is committed to work towards ensuring that
swimming is accessible to the many, rather than the few.
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Child Protection
All Aquaterra Leisure staff have been Enhanced CRB checked and
abide by the ASA child protection guidelines.
Aquaterra Leisure swimming instructors are trained under ASA and
Sports Coach UK child protection guidelines.
For further details on the ASA child protection policy please
visit the ASA's clubs and members page.
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Code of Ethics
All Aquaterra Leisure swimming instructors follow the ASA code
of ethics. For further details on the ASA code of ethic please
visit the ASA's code of ethics page.
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