Membership Terms and Conditions

Definitions
General
Direct debits
Lost or stolen cards
Damaged cards
Changing your membership
Cancellation of membership
Suspension of membership

Definitions

Membership is the collective name for EverActive, Leisure, Aqua, Gold, Platinum, Golf and UK Fitness Network cards.

Member refers to anyone who holds any of the cards above.

Pay as you go membership refers to Leisure and EverActive Cards.

Inclusive card or membership refers to all Aqua, Gold, Platinum, Golf and UK Fitness Network cards.

Annual card or membership refers to any card that has been paid for in full one year in advance and it is valid for one year from the date of purchase. The alternative is to pay by monthly direct debit.

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General

• No one else can use your card. If anyone attempts to, it will be retained by reception staff.
• To guarantee access to discount prices you must produce your card.
• If you have forgotten your card the receptionist will have to do a search before they can sell you a ticket. Please be aware you may have to wait for this to be done.
• Your membership covers all of the centres managed by Aquaterra Leisure in Bath & North East Somerset. You are a member of all the centres.
• Facilities may be withdrawn from time to time for repairs, refurbishment, tournaments, special events and filming. Where possible two weeks notice of any disruption to the regular programme will be advertised. You can generally access the same activity at one of the other centres.
• Opening times of all centres will be limited over the Christmas period. There is generally a centre open every day other than Christmas Day, Boxing Day and New Years Day.
• Aquaterra reserve the right to refuse entry and/or to withdraw membership at any time.

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Direct debits

• If you pay by direct debit you hold membership for each month that payments are made. Payments must be made a month in advance.
• No matter which day of the month you join you have to pay a month in advance by cash, cheque or credit/debit card. Your second payment will be taken from your account the following month.
• If you join between the 1st and 15th your payment date will be the 5th and between the 16th and 31st it will be the 20th. You can change your payment date between the 5th and 20th after we have received your first direct debit payment.
• If we do not receive your direct debit on the first request we will reapply to your bank without notifying you. If we do not receive payment on the second request we automatically invalidate your card. You will be informed of this cancellation.
• Aquaterra may choose to change the monthly membership rates at any time. This is usually done in January and you will be given written notice of any change.

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Lost or stolen cards

If you lose your card a replacement can be purchased from any centre for £2. There is no charge for replacing stolen cards if the theft has been reported to the police and you can provide a crime number.

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Damaged cards

If your card gets damaged we will replace it on request at no cost. Ask to exchange your damaged card on your next visit to a centre.

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Changing your membership

• You can change the type of membership and/or method of payment. If you pay monthly this can only be done after the first direct debit payment has been made. Speak to a receptionist giving at least ten working days before the next payment is due.
• If you upgrade from a Leisure Card to an inclusive membership you will have to pay a full joining fee.
• If you are upgrading to a Card with a higher joining fee you will have to pay the difference in joining fee.
• If you are changing to a Leisure Card the annual amount for this card must be paid.

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Cancellation of membership

General

• You can cancel at any time and for any reason.
• New members can cancel within 15 days of joining and are entitled to a full refund under our 'money back guarantee'. See a membership advisor or receptionist.
• If you rejoin at a later date you will have to pay another joining fee.

Annual

• If you cancel an annual membership you are entitled to a refund on the whole months remaining on your membership. This cannot be backdated prior to date of request.

Refunds

• All refunds must be requested in writing and will be processed within 28 days by cheque, or credit/debit card. There is a £12 administration fee.

Direct debit

• To cancel contact Membership Services on 0845 458 3836. Please give at least ten working days before your next direct debit due date. You should also cancel the direct debit with your bank directly.
• If you have a joint membership and one of you cancels, the remaining member will become an individual member. Any direct debit payment will automatically be increased by 10% to individual member level.

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Suspension of membership

• People paying by direct debit can suspend their membership for periods of no less than two whole months.
• People paying by direct debit will be charged £5 a month or £2 for concessionary cards throughout the period of suspension. 'Pay as you go' memberships can be issued on request at no additional charge for the period of reduced direct debit.
• Please call Membership Services on 020 7253 5365, email memberships@aquaterra.org, or contact a membership advisor in your local cemtre at least ten working days before your next payment due date. This arrangement cannot be backdated.
• To re-instate a suspended membership, please contact Membership Services on 020 7253 5365.
• Full payment will be collected until requested date of suspension.
• If you have an unauthorised break in your direct debit payments you will be charged a joining fee if you wish to be reinstated.

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