Unless the complaint is of a serious nature we ask you to follow the comments procedure on the Comments & Complaints Policy web page prior to taking out a formal complaint.
To take out a formal complaint please write, email or phone:
Aquaterra Contract Manager
c/o Bath Sports & Leisure Centre
North Parade Road
Bath
BA2 4ET
tel 01225 486910
email
formal complaints.
Please detail any previous correspondence. You will receive an acknowledgement within three working days and a full reply within nine working days.
If you are not satisfied with the response from Aquaterra you can contact Bath & North East Somerset Council. Please state clearly why you are not satisfied. Write, phone or email:
Christian Stephens
Contracts Manager
Sport & Active Lifestyles Team
Lewis House (First Floor)
Manvers Street
Bath
BA1 1JG
Tel: 01225 396430
Fax: 01225 396459
Email: christian_stephens@bathnes.gov.uk
You will receive an acknowledgement within five working days and a full reply within twenty working days.
If you are still unhappy, you can contact the Local Government Ombudsman. This is an independent national service which investigates complaints against councils. The address for all new complaints is:
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Tel: 0300 061 0614
Email: advice@lgo.org.uk
Data Protection Act 1998 - information provided by you will be held on a database and used for the purposes of monitoring your comment or complaint.