Making a formal complaint : Stage One
Unless the complaint is of a serious nature we ask you to follow the comments procedure on the
previous page
prior to taking out a formal complaint.
To take out a formal complaint please write or phone:
Aquaterra Contract Manager
c/o Bath Sports & Leisure Centre
North Parade Road
Bath BA2 4ET
tel: 01225 486910
e-mail:
formal.complaints@aquaterra.org
Please detail any previous correspondence. You will receive an acknowledgement within three working days and a full reply within ten working days. |
Making a formal complaint : Stage Two
If you are not satisfied with the response from Aquaterra you can contact Bath & North East Somerset Council. Please state clearly why you are not satisfied. Write, or phone:
Leisure Partnership Manager
Sport & Active Leisure Team
Trimbridge House
Trim Street
Bath BA1 2DP
tel: 01225 396430
christian.stephens@bathnes.gov.uk
You will receive an acknowledgement within five working days and a full reply within twenty working days.
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The Local Government Ombudsman
If you are still unhappy, you can contact the Local Government Ombudsman. This is an independent national service which investigates complaints against councils. The address is:
The Local Government Ombudsman
No. 2 The Oaks
Westwood Way
Westwood Busniess Park
Coventry CV4 8JB
Tel 02476 820000
Data Protection Act 1998 - information provided by you will be held on a database and used for the purposes of monitoring your comment or complaint.
Send a comment to Aquaterra Leisure |
