1. Statement of Intent

Aquaterra Leisure needs to collect and use certain types of information about people with whom it deals in order to operate. From time to time whilst using our website and services, you will be required to submit information about yourself (e.g. name, e-mail address etc.) to receive or use services both on our website and in person. Storing personal details enables Aquaterra to provide you with the services you select.

Aquaterra Leisure regards the storing and correct treatment of personal information as very important to our successful operations. Whenever you provide such information, we will treat that information in accordance with this policy and fully endorse and adhere to the Principles of Data Protection as enumerated in the Data Protection Act 1998. Aquaterra Leisure will act in accordance with current legislation and aim to meet current internet best practice.

2. Submitting Personal Information

Information you provide to Aquaterra Leisure will be used to:

• Process online bookings.
• Keep you up-to-date with special offers and services.
• Send you information by letter, e-mail or to contact you by telephone

3. Use of cookies

When you visit the Aquaterra Leisure web site we will assign a cookie to your computer. Aquaterra Leisure uses cookies for a variety of purposes which include:

• Enhance your experience of the website by storing various configurable settings used to personalise the web site. You do not have to reset them each time you visit the site. The settings stored are Filtering, Display Options and Centre Quick Links.
• To support the use of Google Analytics within the site. This analytical tool collects standard internet log information and visitor behaviour information in an anonymous form. The information collected is about your use of the website (including your IP address) and is transmitted to Google. This information is then used to evaluate the use of the website and to compile statistical reports on website activity. Aquaterra Leisure will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Aquaterra Leisure nor Google will link, or seek to link, an IP address with the identity of a computer user.

For more information on cookies please visit http://www.allaboutcookies.org/.

4. Disabling and enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your browser. The IAB site tells you how to remove cookies from your browser.

5. Access to your Personal Information

You have a right to request a copy of the personal information we hold about you to have any inaccuracies corrected, (we charge £10 for information requests). Please address requests to Membership Services, Aquaterra Leisure, 50 Isledon Road, London, N7 7LP.

6. Users under 18 years

If you are under 18, please get your parent or guardians permission beforehand, whenever you provide personal information to this website or in person.

7. Security

We do not disclose any data about you without your permission unless we are required to do so. We will take all reasonable care to keep your data secure and prevent unauthorised access to it.

8. International data transfers

Aquaterra Leisure has no intention to transfer any personal data outside of the UK. All offices and the web sites are physically in the UK.

9. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

10. Relationship between Aquaterra Leisure and Bath & North East Somerset Council

Aquaterra Leisure manages the four leisure centres, two golf courses, the Bath Pavilion and the Riverside Function Suite that are owned by Bath & North East Somerset Council. Personal information recorded is stored on the Aquaterra Leisure membership database but is jointly controlled by both parties.

Where applicable and consent has been given members names and address are transferred to Bath & North East Somerset so that they can be sent the GET ACTIVE newsletter. The transferred personal data is then stored separately. There is no procedure for transferring updates between the separate GET ACTIVE and Aquaterra Leisure membership databases. If you wish to request a copy of the personal information stored or have any inaccuracies corrected relating to GET ACTIVE please address requests to Sport & Active Leisure Team, Trimbridge House, Trim Street, Bath, BA1 2DP.

11. Relationship between Aquaterra Leisure and Islington Council

Aquaterra Leisure manages the seven leisure centres that are owned by Islington Council. Personal information recorded is stored on the Aquaterra Leisure membership database.

Islington Council occasionally sends out consultations and membership updates using its in house mail room. Aquaterra Leisure provides Islington Council with the names and address of the relevant members for this purpose when requested. Islington Council does not store the personal information but destroys it when it has been used.

12. UK Fitness Network

Holders of a UK Fitness Network membership are entitled to use a range of services at leisure centres not managed by Aquaterra Leisure. To gain access to the other facilities it is necessary that UK Fitness Network membership cards can be validated at any centre within the UK Fitness Network. To enable this validation Aquaterra Leisure will share UK Fitness Network membership card information with other organisations in the UK Fitness Network using a centralised web server. The key points in this data sharing are:

• No personal information is shared.
• Only UK Fitness Network member’s card details will be shared.
• The information shared is exclusively membership card number, type of membership and expiry date.
• The validation is carried out on a central web site accessible by every organisation within the UK Fitness Network.

13. Relationship between Aquaterra Leisure and NHS Islington

Aquaterra Leisure manages Exercise On Referral (EOR) in partnership with NHS Islington. Personal information recorded is stored on the Aquaterra Leisure membership database but is jointly controlled by both parties. Access to the EOR specific data is restricted to employees of Aquaterra Leisure and NHS Islington who are working directly on EOR. Usage data collected from individuals whilst using an EOR membership is jointly controlled by both parties. Further usage data once the EOR membership is completed is controlled individually by Aquaterra Leisure but an indication of continuing activity level is reported to NHS Islington.