Working in partnership
Islington Council owns the seven leisure centres. Aquaterra Leisure, a charity, manage them on its behalf. There is a contract setting out a service level agreement between the Council and Aquaterra.
Both Islington Council and Aquaterra are working in partnership to give high quality services but there may be times that you think we could be doing things better. When this is the case we want you to tell us.
As partners we aim to
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give you clear information on how to comment or complain and what to expect |
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sort out any complaint as quickly as possible |
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apologise when things go wrong |
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Every comment counts
Aquaterra log all comments and complaints and review these at monthly management meetings. We also use these to:
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help us prioritise investment proposals |
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identify training issues |
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help us with programme and policy reviews |
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If you need an interpreter or sign-language interpreter, we can arrange this for you - usually within five working days. |
